Shipping & REturns
Domestic Shipping
All non-custom orders will require 4-6 days of production time. Orders are not shipped or delivered during weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Oak & Steel is not liable for any products that were damaged or lost during shipping. If you received an order damaged, please contact the shipment carrier to file a claim.
Returns & Refunds
Thanks for shopping at Oak & Steel. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for paying for your own return shipping costs for returning your item. Shipping costs are nonrefundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
If your item was hand delivered due to local living situations, please contact us prior to returning the item so that we can see if our delivery personnel are available to do the return pick up in person.
If you have any questions on how to return your item to us, contact us.
Terms and Conditions
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the oakandsteelfurniture.com website operated by Cumberland Valley Woodworking LLC ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Our Service may contain links to third-party websites or services that are not owned or controlled by Cumberland Valley Woodworking LLC.
Cumberland Valley Woodworking LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Cumberland Valley Woodworking LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
All items purchased may not have the exact same grain pattern as pictured in the sales photo.
Cumberland Valley Woodworking is not responsible for any injuries sustained from handling our products to include but not limited to: any type of allergic reaction, splinters, injury from opening the product’s shipping packaging, and/or other physical or mental injuries. By purchasing an item from Cumberland Valley Woodworking, you are agreeing to the above listed terms and conditions.
Welcome
Welcome to Oak & Steel Furniture. We are excited to announce our store is opening July 1 at 1 West Main Street in Middletown, MD. Please visit us Thursdays - Saturdays 10am - 6pm.
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